ChitChat Multi-Currency Feature Terms and Conditions

Effective Date: 8th September 2025

These Terms and Conditions (the “Multi-Currency Terms”) are supplemental to and shall be read in conjunction with the ChitChat Wallet Terms and Conditions (the “Wallet Terms”) and the ChitChat Card Supplemental Terms and Conditions (the “Card Terms”). Unless otherwise defined herein, all capitalised terms shall have the meaning ascribed to them in the Wallet Terms.

1. Definitions

“Debit Card” means a Mastercard virtual or physical debit card issued by us which is enabled to support transactions across multiple currencies linked to an Eligible Account.
“Eligible Account” means a Wallet maintained by you with us, opened solely in your name, and which satisfies the requirements set out in Clause 2 below.
“Foreign Currency Balance” means funds denominated in a currency other than USD and maintained in an Eligible Account under the Multi-Currency Feature.
“Multi-Currency Feature” means the service which allows you, subject to eligibility, to hold and transact in one or more foreign currencies in addition to the default United States Dollar (“USD”) Wallet.
“We / Us” means Union54 Limited, the developer and owner of the ChitChat App.

2. Eligibility

All ChitChat Wallets are by default issued with a USD Wallet.
You may enable the Multi-Currency Feature on one or more Eligible Accounts, provided that:
1. you are the primary account holder;
2. the Eligible Account is an individual account (joint accounts are not eligible);
3. the Eligible Account is valid and in good standing in accordance with Central Bank of Zambia regulations and our standard terms and conditions;
4. you are able to view and access the option to enable the Multi-Currency Feature on the ChitChat Mobile App; and
5. you satisfy any additional requirements as we may prescribe from time to time.
Access to and use of the Multi-Currency Wallet is subject to the laws and regulations of the country in which you reside. The Wallet is not intended for use in any jurisdiction where:
1. the holding or operation of a multi-currency wallet is prohibited or restricted;
2. the conversion of fiat currency into e-money is unlawful; or
3. the use of such products requires licensing or authorisation not held by us.
You are solely responsible for ensuring that your use of the Multi-Currency Wallet complies with all applicable laws and regulations in your jurisdiction.

3. Enabling and Funding

To enable the Multi-Currency Feature for the first time, you must:
1. Add New Wallet and select a foreign currency from the list of currencies displayed on the ChitChat Mobile App; and
2. Add funds in that currency to your Eligible Account.
If loaded via mobile money, the amount will be debited & credited in the same currency.
If loaded via debit card, the amount shall be converted at the prevailing exchange rate offered by our partner, over which we have no control nor input. Additional fees from your card issuer may apply.

4. Multi-Currency Debit Card

If you hold a ChitChat Debit Card, it will be connected to all your balances held with us. If you do not request such a card, you may not be able to fully utilise the Multi-Currency Feature.
Transactions conducted using the Debit Card shall be processed as follows:
1. by default, funds will be debited from the USD Wallet;
2. if there are insufficient funds in the USD Wallet, the transaction shall be debited directly from any Foreign Currency Balance; and
3. if there are insufficient funds across both the USD Wallet and Foreign Currency Balances, the transaction shall be declined in full.
4. Refunds and reversals are always credited to your USD Wallet, regardless of the original funding wallet.

5. Inward Remittances

Where the Multi-Currency Feature for a relevant currency has been enabled, inward remittances in that currency shall be credited directly to the corresponding Foreign Currency Wallet.
Where the Multi-Currency Feature for a relevant currency has not been enabled, or where the feature is not available for a given currency, we may not process that transaction.

6. Irrevocability of Multi-Currency Feature

Once the Multi-Currency Feature for a particular currency has been enabled, it cannot be disabled.
Closure of the Multi-Currency Feature is only possible by closing the relevant Foreign Currency Balance(s) and, if applicable, by changing or closing the Multi-Currency Debit Card.
Upon closure of the account, all associated Foreign Currency Balances and any balances maintained therein shall be withdrawn.

7. Statement

We may generate separate statements for each Foreign Currency Balance enabled under your Wallet.
All card transactions are recorded in your USD Wallet. Where a non-USD Wallet is used for a given transaction, a corresponding entry shall appear in that wallet showing the amount debited and the applicable conversion.

8. Availability of Currencies

The type and range of currencies made available for the Multi-Currency Feature shall be determined by us in our sole discretion, taking into account regulatory, operational and market considerations.

9. Foreign Exchange Risk

You acknowledge and agree that foreign exchange markets are volatile and that exchange rates may fluctuate significantly and without notice.
Factors affecting currency fluctuations include, but are not limited to: supply and demand in international markets, inflation rates, interest rate differentials, currency convertibility and restrictions imposed by governments or monetary authorities.
You may incur losses as a result of adverse fluctuations in exchange rates. Any conversions may result in you receiving an amount less than the principal originally deposited, transferred or remitted.
Exchange rates displayed on public websites are indicative only and do not represent the rates offered by us. The actual rate applicable to you shall take into account liquidity, spreads and margins applied by us or by other financial institutions.

10. Fees and Charges

Fees shall apply in respect of transfers, remittances, card use and other Wallet operations, as published on our website or mobile app.
We may revise our fees from time to time due to:
1. changes in law, regulation or industry codes;
2. improvements or expansion of services;
3. increases in operational costs, including inflation; or
4. fees charged by financial institutions or payment networks.
We will notify you of any increase in fees before such change takes effect.

11. Suspension and Termination

We may suspend, restrict or terminate your access to the Multi-Currency Wallet if we reasonably believe that:
1. your use violates any applicable law or regulation;
2. your use exposes us to legal, regulatory or reputational risk; or
3. you breach these Terms.
Any suspension or termination shall be without prejudice to our rights and remedies under these Terms or applicable law.

12. Liability and Indemnity

We shall not be liable for any losses, damages, costs or expenses incurred by you arising from or in connection with:
1. fluctuations in foreign exchange rates;
2. rejection, delay or failure of any transaction due to insufficient funds in the relevant Wallet or Foreign Currency Balance;
3. conversion of inward remittances in accordance with Clause 5.2; or
4. your inability to disable the Multi-Currency Feature once enabled.
You agree to indemnify and hold us harmless from any claim, liability, loss, or expense (including reasonable legal fees) arising out of or in connection with your use of the Multi-Currency Feature or breach of these Multi-Currency Terms.

13. Amendments

We may amend these Terms from time to time. Updates will be published on our website or the ChitChat Mobile App. Continued use of the Multi-Currency Wallet constitutes acceptance of the amended Terms.

14. General

These Multi-Currency Terms shall be governed by and construed in accordance with the laws of Zambia, and you submit to the non-exclusive jurisdiction of the courts of The Republic of Zambia.